Main Article Content
Objective: Completeness of medical records and the accuracy of returning medical records to assembling units in hospitals is one indicator of service quality. This study aims to obtain an overview of the quality and speed of return of medical records from hospital ward service units to medical record units and to be the basis for improving quality in-hospital services.
Methods: This research was conducted from 6 February to 21 March 2020 in a qualitative descriptive method with observation, in-depth interviews with medical records officers.
Results: Based on the results of the study, the predicted percentage of achieving medical record return for all wards with a target of 100% will be achieved in the 54th month with a modeling trend of y = 0.2254 x + 84.887. While the modeling trends of each ward are as follows: a). Kasandra Ward y = 0.034 x + 0.6947 with 100% of the target will be achieved in the 93 rd month. b). Agatha ward y = 0.047 x + 0.972 with a target of 100% will be achieved in the 6th month, c). Benetha Ward y = 0.047 x + 0.967 with a target of 100%, to be achieved in the 8th month. d) Perinatology Ward y = 0.0037 x + 0.7776 with a target of 100% will be achieved in the 61st month.
Conclusion: Return of medical records at a bad intention booth house will meet the quality indicators according to the target of 100% between 6 months to 93 months starting from January 2019.
Suggestion: Improved socialization to medical personnel regarding deadlines for returning medical records including gifts and penalties for all workers medically responsible.
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DOI: 10.1017/CEM 2018.454
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